Dec 05, 2016 Games developers say they have detected significant abuse of Apple’s refund policy on apps, and are being forced to take their own steps to hit back after Apple refused to help. If this happens, you can always apply for an App Store refund or an iTunes refund, depending on the Apple product you purchased. Just an added tip – to make sure that the apps disappearing is not a computer glitch, run Tweakbit MacRepair to delete cache files, broken downloads and other types of trash files that might interfere with your apps. The biggest change here is that in-app purchase refund notifications for developers are available now (turn on in App Store Connect) and aim to make a better experience for customers and devs alike.
Dec 18, 2019 Apple’s App Store and Mac App Store. RELATED: How to Get a Refund For an iPhone, iPad, or Mac App From Apple Apple lets you request refunds for apps you purchase, whether you purchased them from the iPhone or iPad App Store, or the Mac App Store.This same method also lets you request refunds for digital media like videos and music you purchase from iTunes. Request a refund for an App Store or iTunes Store purchase. Some recent App Store and iTunes Store purchases might be eligible for a refund if the item doesn't work as expected or can't be used. Describe your issue. Choose a reason for the problem, describe your issue, then tap or click Submit.
How to request a refund
- Go to reportaproblem.apple.com.
- Sign in with your Apple ID and password.
- If you see the 'Report' or 'Report a Problem' button next to the item that you want to request a refund for, click it.
- Follow the instructions on the page to choose the reason why you want a refund and submit your request.
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If you can't request a refund on reportaproblem.apple.com
If the charge is pending, you canʼt request a refund yet. After the charge goes through, try to request a refund again.
If you have an unpaid order, you need to pay for that order before you request a refund. You might need to update your payment information.
Get more information about refunds
See how long refunds take.
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Refund Apple App Store Purchase
For more information about refund requests or for other refunds that you can’t request on reportaproblem.apple.com, contact Apple Support.
Problem with a subscription?
You can request a refund. You can also cancel the subscription.
If you or a family member bought an item by accident
If you or a family member bought an item by mistake, set up Screen Time to prevent unintentional purchases in the future. You can require a password for purchases, prevent some types of purchases, or disable purchasing completely. Set up Screen Time.
Refund eligibility might vary by country or region. See the Apple Media Services Terms and Conditions for details. In countries and regions with consumer law protections, users retain their rights under these protections. In Australia and New Zealand, consumers retain their rights under the applicable consumer protection laws and regulations.
Refund App Purchase Iphone
Store availability and features might vary by country or region. Learn what's available in your country or region.